How to use Zoom videoconferencing

What is Zoom?

Zoom is a leading enterprise grade video communications technology, trusted by many of Australia's largest organisations. We've selected Zoom as an easy to use, reliable and secure video and audio conferencing service to deliver our remote care services.

Preparation for a hassle-free experience (optional)

1. Download Zoom app (recommended)

To ensure a hassle-free experience with your first Zoom appointment with us, if you don't already have the Zoom Application - we encourage you to download and install before your first appointment. You only need to do this once and it should only take 1-2 minutes.

2. Run a meeting test

Visit https://zoom.us/test to launch a test meeting if you'd like to test the technology or hardware before your appointment. This can be useful if you haven't used your computer's microphone or speakers in a while.

How to connect

Option 1: Join via link (recommended)

The easiest way to join your appointment directly by video is to use the link we will send you via SMS or email to "Join Zoom Meeting" which looks like something like this: https://zoom.us/j/(9 digit number e.g. 734 604 333).

Simply click on the link and follow the prompts to join the appointment.
If it is the first time you have used Zoom you may be prompted to download & run the Zoom application - we recommend doing this for easier access next time. If you prefer not to download Zoom, just follow the link at the bottom of the page which says "If you cannot download or run the application, join from your browser."
You will arrive in the waiting room, when your practitioner arrives they will automatically admit you to commence the appointment.
Once you are in the meeting you can either join by computer audio if you have a microphone and speakers attached to your computer, or follow the instructions below to instead dial in with phone audio.

Option 2: Join via Zoom website with video

using your smartphone, tablet/iPad, laptop or desktop computer. Your practitioner will connect with video, so we recommend joining your appointment this way so you can see them.

1. Confirm your meeting ID

Ahead of your appointment, we'll share the Zoom meeting ID with you by email and/or SMS. This is a 9 digit number (e.g. 734 604 333) and may vary between appointments, so please refer to this number when connecting.

2. Navigate to Zoom website

navigate to https://zoom.us/j/
enter your meeting ID (e.g. 734 604 333)
click 'Join'
If it is the first time you have used Zoom you may be prompted to download & run the Zoom application - we recommend doing this for easier access next time. If you prefer not to download Zoom, just follow the link at the bottom of the page which says "If you cannot download or run the application, join from your browser."
You will arrive in the waiting room, when your practitioner arrives they will automatically admit you to commence the appointment.
Once you are in the meeting you can either join by computer audio if you have a microphone and speakers attached to your computer, or follow the instructions below to instead dial in with phone audio.

Option 3: Join by phone

1. Confirm your meeting ID

2. Dial Zoom access number

Zoom provides several options for local access numbers around Australia

Sydney +61 2 8015 6011

Melbourne +61 3 7018 2005

Perth +61 8 7150 1149

Enter your meeting ID followed by #
You will arrive in the waiting room, when your practitioner arrives they will automatically admit you to commence the appointment.

Minimum requirements for video calls

Internet connection

An internet connection – broadband wired or wireless (3G or 4G/LTE). Minimum bandwidth is 600kbps (up/down) and recommended is 1.5 Mbps (up/down). Check your Internet bandwidth using Speedtest.

Hardware

A USB headset with microphone and earphones is recommended.

A microphone – built-in to your computer or USB plug-in or wireless Bluetooth.
Built-in headset jack from laptop or desktop. Even if your laptop or desktop has speakers, you must plug in a headset so that the sound from the speakers does not cause an echo in the Zoom meeting. Any headset with a 3.5mm plug will plug in.
A webcam - one which is built-in to your computer or one that connects to your computer via USB.

Supported Tablets and Mobile Devices

iOS and Android devices
Windows Surface PRO 2 running Win 8.1
Windows Surface PRO 3 running Win 10
Blackberry devices

Supported Operating Systems

Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
Windows 10
Windows 8 or 8.1
Windows 7
Windows Vista with SP1 or later
Windows XP with SP3 or later
Ubuntu 12.04 or higher
Mint 17.1 or higher
Red Hat Enterprise Linux 6.4 or higher
Oracle Linux 6.4 or higher
CentOS 6.4 or higher
Fedora 21 or higher
OpenSUSE 13.2 or higher
ArchLinux (64-bit only)

Supported Browsers

Windows: IE7+, Firefox, Chrome, Safari5+
Mac: Safari5+, Firefox, Chrome
Linux: Firefox, Chrome